Accessibility Statement

NCPAFCU is committed to providing all of our members full access to our products and services regardless of the delivery channel the member chooses. Therefore, we strive to ensure our online, telephone, ATM, and in-person services, products, and information are accessible to those with disabilities.

Online Services
NCPAFCU’s online service channels serve as a useful alternative for all members, including those who have difficulty visiting a branch or using a telephone.

NCPAFCU strives to maintain browser compatibility with industry accessibility standards and guidelines for those who are visually impaired. We recommend utilizing your operating system’s native accessibility tools. We are continuing to update our online platforms to provide greater accessibility.

For those using NCPAFCU’s website, please be sure to review NCPAFCU’s browser requirements.

If you have trouble using our website, please contact our 24/7 Member Services at (888) 732-5862 for assistance.

Phone Services
NCPAFCU’s 24/7 Member Services is available any time by calling (888) 732-8562. Additionally, you can contact us at your local State Employees’ Credit Union (SECU) branch office. Deaf or hearing-impaired members can dial 711 to connect with a Relay operator 24 hours a day.

Branch and ATM Services
Branches are designed to meet required standards for accessibility. Visitors who have difficulty entering or navigating branches may request assistance from any branch employee. We also welcome service animals that have been trained to assist owners with disabilities. Service animals must be under the owner’s direct control and must not disrupt business or create an immediate risk to people or property.

Suggestions for Improvement
If you have suggestions for how NCPAFCU could better serve you, please let us know by contacting us at info@ncsecu.org, sending us a secure message through Press Pass, calling 24/7 Member Services Support at (888) 732-5862, or contacting your local SECU branch.