Deposit Rates*
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Money Market
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Health Savings
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Loan Rates as low as*
Used Auto
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5-Year ARM
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Visa® Credit Card
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Contact Us
Branch Locations and Hours
Locate your local branch’s address and phone number: Branch & ATM Locator
Hours of Operation: Mon - Fri 8:30 am - 5:30 pm (Eastern)
Find out about designated holiday closings: View Our Calendar
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24/7 Member Services
You may contact our 24/7 Member Services at any time for most of your financial needs.
Phone: (888) 732-8562 (Note: Calls with the Credit Union may be recorded)
Fax: (888) 732-8329 / (919) 857-2000
Address: PO Box 27963, Raleigh, NC 27611-0606
Note: Lending Services Hours of Operations: 8:00 am – 9:00 pm (Eastern)
_________________________________________________________________________________________________________Self-Services
Obtain account balances and/or transaction information through a variety of self-services:
Press Pass: Sign-On or Enroll via
Press For Info (Touch-Tone Telephone): Call (877) 247-7377 or (919) 278-1001
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Send Us a Secure Message
Have questions? Send us a secure message through your Press Pass online account.
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ATM/Visa® Debit Card or Visa Credit Card
Report Lost or Stolen
Contact your local branch or call us at (888) 732-8562
Report Fraud
Contact your local branch or call us at (888) 732-8562
Note: Calls with the Credit Union may be recorded
For International callers, the number can be dialed by first including the country code.
Credit Report Dispute Notice
If you wish to dispute an item reported by the credit union to your credit report, you may submit a written request to the address below:
North Carolina Press Association Federal Credit Union (NCPAFCU)
Attn: Credit Reporting
PO Drawer 25279
Raleigh, NC 27611
In your letter, provide your name and the account number along with the specific information that is being disputed.
Notice of Error/Request for Mortgage Loan Information
If you wish to assert an error or request information relating to the servicing of your mortgage loan, submit a written request to the address shown below:
North Carolina Press Association Federal Credit Union (NCPAFCU)
Attn: Loan Servicing
PO Drawer 25279
Raleigh, NC 27611
In your letter, provide your name and the account number along with the error you believe has occurred or the information that you are requesting.
Deaf or Hearing Impaired
Dial 711 to connect with a Relay Operator 24 hours a day. This service cannot be used for wire transfer requests.
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Credit Union Insurance Representatives
Hours of Operation: Mon - Fri 8:00 am - 5:00 pm (Eastern)
Phone: (833) 599-7328 (Note: Calls with the Credit Union may be recorded)
Address: PO Box 26807, Raleigh, NC 27611
Email Info: insurance@ncsecu.org
For more information, visit our Claims Contact Information page. _________________________________________________________________________________________________________
Account Verification
Merchants may use this phone service to verify that account numbers for NCPAFCU are valid.
Call (800) 732-8243 / (919) 839-5434 _________________________________________________________________________________________________________
Verification of Deposit (VOD) Request
Mail Requests to: SECU - Records Operations, PO Box 28540, Raleigh, NC 27611
Fax Requests to: (919) 839-8130
(Note: For member security, we do NOT accept e-mail requests.)
_________________________________________________________________________________________________________Suggestions
We are always working to improve our products and enhance our services; therefore, your input is greatly appreciated. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to info@ncsecu.org.
Concerns/Complaints
If we fail to meet your expectations, please tell us about it. To address a concern or submit a complaint, we request that you contact management at your local branch. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at info@ncsecu.org. For security purposes, please do not include account number(s) or social security number(s) in your message.
If you still feel that we have not adequately addressed your concern(s), you may contact the National Credit Union Administration to file a complaint.
*Quoted rates, dividends, annual percentage yields (APY) and annual percentage rates (APR) are subject to change daily at the discretion of the Board of Directors.
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North Carolina Press Association Federal Credit Union conducts all member business in English. All origination, servicing, collection, marketing, and informational materials are provided in English only. As a service to our members, we will attempt to assist those who have limited English proficiency where possible.